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CMO & President MileagePlus for United Airlines, Tom O’Toole

April 16, 2020 Tom O’Toole, CMO & President, MileagePlus Listen on: As I was settling in on a Concorde flight from London in 1999, sipping a glass of bubbly and gazing out the window at the earth’s curvature, while we seemingly chased an endless sunset all the way to New York, I leaned over to my…

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How These European Airlines Are Offering Such Cheap Flights

How These European Airlines Are Offering Such Cheap Flights By Dean DeBiaseAugust 24th, 2017 Two European low-cost, long-haul carriers—Iceland’s WOW Air and Norwegian Air Shuttle—are continuing to add new trans-Atlantic routes with bargain fares in a challenge to legacy carriers. The long-haul discount carriers are succeeding by targeting a specific consumer “pain point” among people…

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How the TSA Is Fighting a Tech War With Terrorists

How the TSA Is Fighting a Tech War With Terrorists By Dean DeBiaseJuly 27th, 2017 The Transportation Security Administration’s (TSA) new security regulations, requiring all electronics larger than a cell phone to be placed in bins for x-ray screening in standard passenger lanes, is the latest move in the technology war against terrorists. The American…